The Government of His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam is poised to attain its vision of becoming a diversified, competitive and sustainable economy through facilitating, developing and strengthening trade, competitive industries and dynamic entrepreneurs by high technology, knowledge-based and capital-intensive industries.

In order to fulfill this mission of its Government, E-Government National Centre (EGNC) is seeking to improve the citizen services and enable better control over information dissemination by implementing high value Call Centre Technology and Operation Solutions which can improve the Citizen experience while interacting with several Government Ministries and departments.

The Government has decided to implement a National Call Centre – Talian Darussalam 123 to serve as a central all-purpose call centre facilities for the public to call an easy to remember phone number 123. Talian Darussalam live operators would answer calls and efficiently direct callers to the information or resources they needed around the 24 hours a day and seven days a week including the public holidays.

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