FAQs | DEPARTMENT OF ELECTRICAL SERVICES

GENERAL QUESTIONCUSTOMER SERVICESBILL & PAYMENT / REFUNDPREPAID METER – DES TOKENTARIFF RATES

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What Time Is The DES Payment Counter Open? Where Can I Know DES Counters / Branches?

The following below is the Department of Electrical Services branches and its opening time:

Note: (i.) The counter is closed on public holidays. (ii.) Payment of electricity bills or prepaid meter cards can be made using cash, cheque or credit cards. (iii.) Payment of others services can be made using Cash or Cheque. (iv.) Prepaid Meter Account Customers can purchased Prepaid Meter Tokens at all DST Incomm branches, similar as to DES Payment Counters.


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How Do I Report A Problem With A Streetlight or Public Lighting?

Please dial Talian Darussalam Hotline 123 for the Department of Electrical Services and give your name, contact details, the location and the nature of the complaints. It is important that we are able to call you back on your complaint.

How Do I Request A Streetlight?

The request for streetlight installation is only applicable to the area/road under the government control and thus not applicable for the commercial private area/road. You are required to write a letter to Director of Electrical Services and also to its Head of Division of Customer Services either in Brunei Muara, Tutong, Belait or Temburong branches. Please provide your name, contact details, address, and the location for the request. The application request will be process once it is been examined and reviewed by Department of Electrical Services and the successful application will be fulfilled according to first come first served basis.

Note:
All streetlights under the commercial/private building area is under the owners’ own responsibilities to maintain it.

How Do I Request For Re-connection of Electrical Services?

You are required to complete a form for re-connection of electrical services and submit the form accordingly to Head of Division of Customer Services either in Brunei Muara, Tutong, Belait or Temburong branches. Please provide your name, a copy identification card number, a copy of land grant document, a copy of letter of authorization for building of the house / building from the relevant department and 2 set of single line diagrams of the house / building.

Re-connection services will only be carried out if:-
• Request for re-connection of electrical services using the rate stated is confirmed
• Department of Electrical Services already received the memorandum of authorization or Building Completion Certificate that ready to be inhabited from the authorized department.
• Passed the electrical wire testing that the department conducted
• Application for the re-connection of electrical is approved by the Director of Electrical Services Department

How Do I Request To Add Electrical Overhead or To Move It To Different Location?

You are required to write a letter to Director of Electrical Services and also to the Head of Division of Customer Services either in Brunei Muara, Tutong, Belait or Temburong branches. Please provide your name, contact details, address, location for the request and survey sheet. The application request will be process once it is been examined and reviewed by Department of Electrical Services and the successful application will be fulfilled according to first come first served basis.

How Do I Request For Re-connection Electrical Services After A Fire Incident?

For partial house / building is burnt;
You are required to make sure that all the electrical wiring is fix or replaced by appointing a qualified wiring agent that are registered under the Ministry of Development.

After the wiring work is completed, you must report to Department of Electrical Services under Work Safety & Enforcement - Brunei Muara District and may also report to the Head of Electrical Division according to district or you can simply dial Talian Darussalam hotline 123.

For complete house / building is burnt;
You are required to submit a new application form for Electricity Supply Connection request through a qualified wiring agent that are registered under the Ministry of Development. The form is available throughout all of the Department of Electrical Services branches.

How Do I Request to Get Electrical Supply After My House’s Electrical Fuse was Stolen?

In order to get electrical services, please go to your nearest Police Station to file a report for stolen electrical fuse and then report it to Department of Electrical Services under Maintenance and Meter Reading Unit in your district.


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How to Get Refund of My Security Deposit?

For all the above questions please contact either DES HQ or Branch for further information.

Will I Have To Pay Charges Even Though I Don't Consume Electricity In A Month?

For Tarif B-Commercial account, yes as our minimum charges is B$2.00.


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I Bought DES token using DST Mobile, However I Did Not Receive Any Token Numbers through SMS and My DST Credit Shown No Deduction?

Please dial DSTCare Hotline 151


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Residential: How To Know Tariff Rates Applicable For Different Categories?

Tariff A is charged on residential using energy (kWH) meter. The charges rates are as follows:-

Commercial / Industry / Corporation: How To Know Tariff Rates Applicable For Different Categories?

Tariff B is charged on Commercial / Industrial premises. The charges rates are as follows:-

Calculation Example:-
Based on 27kVA and electricity consumption by 6,000 units per month

kVA is a maximum demand rates of power used. kVA is calculated based on power capacities assessment. Domestic consumers will be charged on Tariff B, if and whenever, any business activities such as retail shop, grocery shop, barber shop, tailoring, restaurant being carried out at the resident.

NOTE: Minimum B$2.00 monthly charge will be imposed on an active electricity account of vacant house / building using conventional energy (kWH) meter.

Please inform Department of Electrical Services prior to vacating house / building. No minimum monthly charges will be imposed on vacant house / building that uses pre-payment energy (kWH) meter. Charges on vacant house / building is subjected to changes.